Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ): We would like to see the results from ipconfig /all post back the results in a reply here If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here Its also possible its disabled in the bios - but then it should not appear in the device manager Is the wireless switched OFF most laptops use a physical switch or a combination of FN + one of the F keys to toggle the wireless on/off Can we see a device manager screen shot and ipconfig /all also an xirrus screen shot - details below
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